November 2025 Edition Read about the Hoovers' vision in TCI Magazine, Glenn Hardin's retirement, and more! TCI Magazine Leadership Shoutout Every company has a story, and ours started with two brothers who believed the utility services industry needed improvement. Today, XKIG is driven by a people-first culture and top-tier execution. This month, that story received national recognition as CEO Randolph Hoover and President Benjamin Hoover were featured in Tree Care Industry Magazine’s “Faces of the Industry,” showcasing leaders shaping the future of vegetation management and infrastructure services. Read more here . Glenn Hardin Retires Glenn founded Hardin Tree in 2011, building a company recognized throughout Oklahoma and Texas for safety, reliability, and heart. After joining the Xylem family in 2024 (read more here ), he continued to lead with the dedication and integrity that defined his career. Glenn leaves a legacy of leadership, service, and character. Wishing him a well-deserved and meaningful retirement. October GF School is Complete! I just wanted to extend a thank you for the GF school I attended last week. I’ll be honest, I really wasn't wanting to come. After I got there and classes started, I was glued. I enjoyed every min. It lit a fire in me. I was getting numb, I guess you could say, to my role and job. Now, after attending, I am looking at Power BI scores closely. Looking at ways to improve. I know to reach out to different departments for help. I hope this class just gets better for future students. Thank you all so much. I know I didn't include everyone, please let all involved know I truly appreciate their time and knowledge. Thank you again so much. I see a bigger picture of the company. - Richard Brooks , General Foreperson We wrapped another great GF School session with the following 18 attendees: Aaron Utegg, Amanda Franklin, Anthony Preast, Barry Buckley, Bobby Willard, Brandon Lewis, Cory Parsons, Dylan Richardson, Issac Abilez, James Anthony Norton, James Bohannon, Jarad Hall, Jason Hollis, Juddson Dunn, Matt Spivey, Robert Laskowski, Todd Richey, and Walter Naillon. Happy Thanksgiving! Wishing you and your family a joyful, restful, and safe holiday weekend. Thank you for all you do. Whether you're traveling, cooking, or celebrating close to home, please take good care and enjoy the time with loved ones. Between the Branches Congrats to our Newly Licensed Commercial Drivers! Congratulations to the employees who participated in our most recent training class in Johnson City, TN. The following team members obtained their Commercial Driver’s License last month: Class B: Joe Myrell, Benjamin Sherrill, Charles Thomas, and James Williams. We applaud these four employees for successfully completing the classroom session, field training course, and skills test to achieve these qualifications! Please note: We are postponing classes until the first of the year. All of our crews are working hard to finish their contracts by year's end, and we will focus on completing everyone’s skills evaluations and helping them obtain their CDL licenses. Compliments for the Crew "Xylem did some tree trimming work for the power company on my property in Lake City, FL this week. They were great. They just got done and they left the place perfect. They did a fantastic job. Thanks!" - Cameron We Want to Hear from You! Do you have suggested article ideas or pictures to share? Email us at marketinghelp@xkig.com !

August 2025 Edition Check out our new XKIG website, our latest Kendall blog, along with who received a compliment and obtained their CDL! Learn More About the XKIG Rollout Our new XKIG site is officially live! Here are some highlights: About Us includes information and website links for Kendall, River City, and Xylem, as well as our shared mission, vision, and values. Latest News aggregates the most recent news and blogs from our companies. Careers is a comprehensive site for all XKIG opportunities, offering over 600 current openings! Have you followed XKIG on social media yet? Our XKIG LinkedIn account is now active. If you have an account, please follow the corporate profile and share/repost/comment on our posts. Our XKIG Facebook and XKIG Instagram accounts are also active—please visit us and follow our profiles. We are always looking for more good news to share on social media. Please email us at marketinghelp@xkig.com with ideas! Blogs: “The Calm in the Storm: Inside Kendall’s Emergency Response” Check out our latest blog about how we respond to emergencies. Click here . August GF School is Complete! We wrapped up another great GF School session with the following 10 attendees: Shannon Lipham, Michael Blevins, Roger Tolson, Devin Ott, Phillip Markland, Gabriel Rayo, Rogelio Perea, Wayne Metroz, Brayan Napoles Sanchez, and David Galdamez. Between the Branches Congrats to our Newly Licensed Commercial Drivers! Congratulations to the employees who participated in our most recent training class in Aurora, MO, and to the following five team members who obtained their Commercial Driver’s License last month: Class A Pintle Hook Restriction: Gary Burfield, Stephen Hoeksema Class B: William Buntin, Andres Arreola, and Landon Cain We applaud these five employees for successfully completing the classroom session, field training course, and skills test to achieve these qualifications! Our upcoming training session in Hamlet, NC, is on August 29. For more information about the CDL program, contact Tim Haynes at thaynes@xylemtree.com . Compliments for the Crew “Thank you for your crew's (Rinson Pena, Juan Suarez, Marco Celedon, Eliezer Florres, and Diego Camacho ) professionalism and taking care of my property today! This crew was great!” - Daniel G., Plainfield, IN Compliments for the Crew A resident from St. Grenada, MS, called to let us know what a great job our crew (Derald Hankins, Roberto Curet, and Marcos Adrian ) did: “The crew went above and beyond and took extra care with her magnolia tree. The crew had to move her dog houses but made sure they moved everything back exactly the way it was. I hope to get the same crew again in the future.” - Barbara R. Compliments for the Crew A resident from Kendall Region 10 called with plenty of good things to say about Elizabeth Nash and her crew. Along with how lovely the view in the neighborhood is now. She said, “Elizabeth and her crew were extremely courteous and responsive to everyone’s needs and was impressed with the safety measures taken. They went above and beyond with making sure that there was no damage to some bushes and flowers in my yard by making sure no branches fell on them. I wanted to make sure that we knew how much she appreciated the crew’s efforts.” - Betsy W. We Want to Hear from You! Do you have suggested article ideas or pictures to share? Email us at feedback@wakendall.com !

January 2026 Edition Read a message from CEO Randolph Hoover, learn how to access your W-2, and hear about our upcoming employee app! My A Message from Randolph Hoover Happy New Year to the entire XKIG team! As we begin a new year, I want to thank each of you for the hard work, dedication, and pride you put into your jobs every day. Whether you’re in the field, yard, or office, your commitment to safety, service, and teamwork drives our success and keeps our communities powered and connected. Speaking of teamwork, we will send a separate announcement about our 4th Quarter MVV program once the winners are selected. Look for it in your inbox. Looking ahead, I’m excited to share an important update: the upcoming launch of MyXKIG, our new intranet app. This platform was designed with our field employees in mind and aims to make your workday easier. MyXKIG will act as a central hub for the information and resources you need — everything from work tools and company updates to pay details and key documents — all easily accessible. MyXKIG shows our commitment to offering you better tools, clearer communication, and easier access to what matters most. By bringing everything together in one place, we cut down on frustration, save time, and help you stay focused on doing your job safely and efficiently. We will provide more details soon on how to access and use MyXKIG, and I encourage everyone to take advantage of it once it launches. This is just one way we are investing in our people and continuing to build a stronger, more connected XKIG. Thank you again for everything you do. I wish you and your families a safe, successful, and rewarding year ahead. If you haven’t already, please like and follow our XKIG pages here: Machines That Power XKIG: Inside the Heavy Equipment Behind Safer, Smarter Right-of-Way Clearing Our newest blog, “Machines That Power XKIG: Inside the Heavy Equipment Behind Safer, Smarter Right-of-Way Clearing,” explores the powerful fleet supporting our industry-leading ROW operations. From high-horsepower grinders and chippers to versatile excavators, precision dozers, and reliable haul trucks, each piece of equipment is designed to improve safety, speed, and dependability in tough terrain while helping us reduce outage risks and better serve communities. It’s not just about having more machines; it’s about having the right machines to boost performance, increase efficiency, and deliver the consistent results our partners rely on every day. Read more here: Machines That Power XKIG: Inside the Heavy Equipment Behind Safer, Smarter Right-of-Way Clearing  | XKIG It's Tax Season Click here to learn more about accessing your W-2 from the UKG app. Between the Branches Congrats to our Newly Licensed Commercial Drivers! Congratulations to the employees who participated in our most recent training class in Knoxville, TN, and to the following three team members who obtained their Commercial Driver’s License last month: Class A: Thomas McDonald Class B: Noah Brannon and Kaleb Mock We applaud these employees for successfully completing the classroom session, field training course, and skills test to achieve these qualifications! Our next training sessions will be held in Johnson City, TN, on February 6-7, Suffolk, VA, on February 20-21, Macon, GA, on March 6-7, and Ludington, MI, on March 20-21. For more information about the CDL program, contact Tim Haynes at thaynes@xylemtree.com . Work Anniversaries Congratulations to all Kendall employees who celebrated milestone anniversaries this past quarter. Thank you for your contributions to our company’s success. Here’s to many more years ahead! Click the button below to see the employees who hit milestone anniversaries. View Now Compliments for the Crew Your crews were stuck in traffic due to an accident on Dec. 23. There was an aggressive driver behind me that cut me off when I tried to get behind one of your trucks. Your driver witnessed this and was kind enough to stop his truck, put it in park, open his door and waved for me to go in front of him. He made my day with his kindness. Please thank him for me. - Linda L., Yadkinville, NC Compliments for the Crew “Thanks for the hard work over the past years. Because of you, Memphis has had very few power outages during this ice storm.” “Hats off for your storm preparation and the years of tree work that help keep us safe, warm, and with the lights on. Thank you, great job.” “Thank you for diligently trimming limbs near the power lines. We have power! We see your crews working year-round, thank you!” - Memphis, TN customers We Want to Hear from You! Do you have suggested article ideas or pictures to share? Email us at marketinghelp@xkig.com !

February 2026 Edition Learn more about the 2025 4th quarter MVV winners, checkout our latest blog, and more! Mission Vision Values Employee Recognition Program Quarterly Award Winners Congratulations to our 4th Quarter winners! There is one field team member from each region, nominated by their Regional Manager, who exemplifies our core values. Stay tuned for the announcement of the four Annual Core Value Award Winners. Each will receive a $2,500 Visa gift card and be eligible for the 2025 Employee of the Year award: a brand-new pickup truck! Here are the winners! Core Value Trust: Eric Turner Xylem Region 5 "When the utility needs something done, Eric is who they call on because his morals and work ethic speak volumes. Eric is not a person you have to worry about slacking when supervision is away, and you can depend on him for anything. From doing his walk around to jobsite set-up to showing up every day. When asked to travel, Eric is first on the list because of dependability and trust. Eric is a valued member of our team." Core Value Transparency: Richard Brooks Xylem Region 4 "Richard is always communicating with me on all aspects of his job good and bad, by keeping me informed of what's going on with his contract. He's also a great communicator with the forester he works for. The power company speaks highly of Richard as well." Core Value Respect: Michael Martinez Xylem Region 9 “Michael shows respect not in just words, but in how he listens, responds to constructive criticism, and how he treats other crew members. " Core Value Unity: Richard Moore Xylem Region 12 "Richard has exemplified the core value of unity in an exceptional way this quarter. After relocating from Klickitat County to Jefferson County to meet the needs of our region, he stepped into a completely new environment with unfamiliar crews and immediately fostered a welcoming, cohesive team culture. He transformed what is often a difficult out-of-town assignment into a crew that employees want to be part of. Richard’s commitment to bringing people together, supporting them, and creating a strong, unified work environment makes him an outstanding candidate for the unity award." It's Tax Season Click here to learn more about accessing your W-2 from the UKG app. Mentorship as Infrastructure: How XKIG is Scaling What Works Our newest blog, “Mentorship as Infrastructure: How XKIG is Scaling What Works,” shows why training and mentorship matter more than ever at XKIG. Across our companies, we focus on teaching safety, skills, and good decision-making to the next generation of field leaders. River City Construction’s Electrical Lineworker Career Development Program is a great example, combining classroom learning, hands-on field work, and daily mentorship through a four-year apprenticeship. This proven program helps strengthen safety, support hiring, and build a skilled workforce to serve utilities and communities for years to come. Read more here . January GF School is Complete! We wrapped another great GF School session with the following 13 attendees: Greg Devane, Charles Hall, Timothy Blankenship, John Lawson, Ricky Brown, Jackie Lambert, Gary Breeden, Rolando Mendoza, Ryan Lose, Scott Beicke, Joshua Griffey, Luke Motter, and Roberto Alvarez Espinosa (XKIG). Between the Branches Congrats to our Newly Licensed Commercial Drivers! Congratulations to the employees who participated in our most recent training class in Suffolk, VA, and to the following team member who obtained their Commercial Driver’s License last month: Class A: Ryan Smith We applaud Ryan for successfully completing the classroom session, field training course, and skills test to achieve this qualification! Our next training sessions will be held in Macon, GA, on March 6-7, and Ludington, MI, on March 20-21. For more information about the CDL program, contact Tim Haynes at thaynes@xylemtree.com . Compliments for the Crew A resident from Sanford, NC, called to share positive feedback about one of our crew members. She stated that she is an older woman and is not always treated with respect, but this employee went above and beyond. She explained that the worker came all the way down a hill to speak with her regarding a tree affecting her power line. She described him as extremely respectful and kind and said that this level of courtesy is hard to come by these days. -Mary L. We Want to Hear from You! Do you have suggested article ideas or pictures to share? Email us at marketinghelp@xkig.com !

Service Anniversaries Congratulations to all of those who celebrated a milestone anniversary this past quarter (April - June)! We appreciate your service! Gary Johnson How did you get your start with the company? I was working at a tire store, and a friend of mine was working here, and he said he could get me a job. I started as a groundman and journeyman tree trimmer and worked my way up. What has kept you with the company? My boss, the ownership, they’ve been absolutely fantastic to work for and trust. Kari (Hasko, Regional Business Partner) treats everyone with respect. What advice would you give your younger self? I just continue doing what I always did, just do what I was asked and try to do that to the best of my ability. What has been your most rewarding experience with the company? To see other employees come in and start from the bottom and work their way into a journeyman card, and live the life they’d like to live, build a family, and buy a house. Michael Wingfield Simitrio Gonzalez Tucker Miller Manuel Diaz Gomez Vladimir Hernandez Jose Cornejo Marco Portillo Gamez Daniel Stocks Matthew Kroener Greg Farmer Earlie Outlaw Travis West Jamie Gentry Desmond Johnson Bobby Messer Travis Barrett Shawn Bearden John Berryhill Robert Harris Brandon Maple Richard Garcia Timothy Swan William Ellis Nicholas Rowles Roger Cagle Ashley King Nathan Peele Dalton Gorrell Jason Strange Robert Watson George Baker Allanon Britt Carter Dunn Anthony Moreno Kevin Forister Michael Johnnie Jose Oliva Donaciano Ponce Johm Mauck Aaron Williams Mark Mason Randy Burwell Jacob Mann William Buffum Tristan Parton Mitchell Landphair Travis Wiedemann Jeffrey Berger Darcy Vanderwerken Tanner Beicke Tyler Stevens Michael Bradshaw Briar Fite Dominique Saunders Robert Clark Robert Williams Jonathan Mota Emiliano Anguiano Landon English Mark Beck Calvin Saunders Tavio King Christopher Santiago Matias Darrell Shifflett Josh Williams Deacon Roberts Richard Blackburn Clayton Butcher William Bunch Brandon Connor Brian McClure Julio Fuentes Steve Hale Austin Crane James Stone Yohaneli Jimenez Jose Laureano Wesley Mcgee Michael Crowe Daniel Harvey Roberto Gamez Christopher Braxton James Willey Terrell Woodard Donovan Williams Kaleb Swaney Michael Graney Maria Delcid Devon Capps Nicholas Roviso Ronny Deese Carlin Gamble Ronald Thorn Glen Jones Tania Romo Misael Rivas James Mcneil Milton Andrades Jr Francisco Perez Abel Juarez Martin Lomeli Rodolfo Reyes Becerra Moises Melendez Matthew Breeden Phillip Shropshire Thomas Warburton Livan Lorenzo Carledin Junius Bradford Terry Kirby Adrian Martinez Robert Hankins Jonathan Pointer Derrick Locklear Austin Craig Christian Neese Bryson Houston Raekwon Mcneil Roderick McGill James Johnson Billy Johnson Timothy Barr David Astralla Fredrick Scott Joshua Whittington Elijah Bethea Jose Ruiz George Griffin Brandon Smith Charles Polatty Jimmy Graham Noah Dixon Dylan Bruce Samuel Jacobs Justin Teague Abigail Nickoli Isaac Garza Dustin Cook Terrill Samuel Brandon Schuyler Juan Mejia Reyes Tracy Hunt Joseph Enderle James Lamberth Coleman Atwood Claude Ogden Michael Ottinger Hunter Williamson Candido Reyes Michael Mcdaniel Chantal Young Paul Eslinger Gena Diaz William Reyes Alvarado Joshua Ball Jeremy Whitt Lisa Prince Matthew Parrish Colbey Jackson Domingo Sanchez Jake Wyatt Eric Turner Jonathan Williams Taylor Million Alfredo Ibarra Britton Vaughan Robert Clements Jacob Fraley Christopher Poe Tony Whitten Agapito Ortiz Jerry Bennett Hunter Garland Crystal Hudson Wesley Spencer Elijah Banister Anthony Osborn Sarina Waldal Mark Bush Trimmer Test Robert Lowe We Want to Hear from You! Do you have suggested article ideas or pictures to share? Email us at feedback@xylemtree.com !

Please check your fuel cards: Cards expiring 12/25 will stop working after Dec 31 . Cards expiring 12/29 can still be used. Central Office will send replacements for cards expiring Dec 31 . Action : Confirm with Central Office if you have cards with 12/29 expiration for all fuel-able assets.

Are you a new hire? Remember, you have 30 days to sign up for benefits. Visit our Benefits site at xkig.hrbenefits.net Wellness Wednesdays For questions about your benefits, please email: benefits@xylemtree.com Have you added a beneficiary to your 401(k) with John Hancock? Have you elected your beneficiary in your 401(k) plan through John Hancock yet? Please make sure you do so if not! Your beneficiary listed in UKG does NOT carry over to John Hancock. Rather, you need to make the election yourself within their website @ https://myplan.johnhancock.com . Log in, go to the bottom right-hand side of your page, find “About Me” and “My Beneficiary” underneath. Click on this and update accordingly. To learn more about what a beneficiary is, click here . Still Smoking? It's a Great Time to Quit! This November is Lung Cancer and COPD Awareness Month, highlighting the importance of protecting lung health. To help you be at your best, the Anthem ConditionCare program offers free resources, including: 24/7 phone access to nurses who can address your health questions and concerns. Support from healthcare professionals to help you reach your health goals. Educational guides and useful tools to help you learn more about a certain condition, like COPD. While we’re talking about lung health, if you or someone you care about smokes, think about quitting – even just for one day – on November 20, the Great American Smokeout day. Do whatever it takes on your path toward long-term health. For additional Great American Smokeout resources, including quitting tips and support tools, visit the American Cancer Society. To further support you on your quitting journey, please see the Anthem Wellbeing Solutions tobacco cessation flyer, which outlines coaching, tools, and quit plans available through your benefits. These programs also offer opportunities to earn rewards for participating in healthy actions. See more here. There’s never been a better time to quit smoking! Understanding Diabetes and Symptoms Do you or someone you care about have diabetes? Or do you think you might? Being aware early can make a big difference. Common symptoms include: Feeling very thirsty or hungry Frequent urination Feeling tired Blurred vision Slow-healing cuts or frequent infections Anthem offers the no-cost Lark Diabetes Prevention Program to support digital health coaching. You can find more here (Spanish version here ). There is also the ConditionCare program that covers chronic issues like diabetes, asthma, and COPD. To learn more about diabetes and prevention, visit the World Health Organization’s diabetes fact page. National Healthy Skin Month It's National Healthy Skin Month, a great time to focus on simple habits that promote healthy and protected skin. As your body’s largest organ, your skin plays a vital role in your overall well-being. Giving it a little extra care can make a big difference. Healthy skin tips: Wear sunscreen daily Stay hydrated Use gentle cleansers and moisturizers Avoid tanning beds Check your skin regularly for changes For more information, visit the National Library of Medicine’s MedlinePlus page on skin care . Small daily habits can make a big difference! Happy Thanksgiving! As we head into the holiday, we want to share our gratitude for everything you do each day to support our team, our customers, and our mission. We hope you enjoy this time with the people who matter most. Thanksgiving is also National Family Health History Day , a great reminder to check in with loved ones about your family’s health background. These conversations can help you and your family make informed choices and stay proactive about your well-being. Wishing you and your loved ones a safe, healthy, and happy Thanksgiving! Boosting Your Benefits Update on Walking Challenge The Health is Wealth walking challenge is halfway through! We have 10 teams participating across the two brands. We’re now increasing the steps from 5,000 to 6,000 per day. This is a great opportunity to connect with team members by creating teams and staying healthy. For questions about your benefits, please email: benefits@xylemtree.com Are you a new hire? Remember, you have 30 days to sign up for benefits. Visit our Benefits site at xkig.hrbenefits.net We Want to Hear from You! Do you have suggested article ideas or pictures to share? Email us at marketinghelp@xkig.com !