April 2025 Edition Read a message from CEO Randolph Hoover, check out the MVV Recognition Program Quarterly Winners, and learn about the new GF School. We also extend a warm welcome to Tree Care of New York! Introducing The New Xylem Website A Message from Randolph Hoover I am pleased to announce an exciting milestone for Xylem. Over the past six months, we’ve been working on a comprehensive reimagining of our brand—one that better reflects who we are, what we stand for, and how we serve our industry. At the core of this transformation is our dedication to innovation, leadership, and bringing “tech to the treetops.” From field operations to the back office, our focus on operational excellence, technological innovation, and exceptional customer service has driven us forward. Now, our brand and digital presence are catching up. As part of this update, we’ve launched a new Xylem website with improved functionality and dynamic content. This site will make it easier for customers, partners, and employees to find what they need while showcasing our expertise. Our transformation doesn’t stop there. You’ll also see our new branding reflected across various touchpoints—email signatures, business cards, letterhead, trade show displays, and a new collection of photography and video content that truly captures who we are and what we do. This rebrand isn’t just about looking the part—it’s about reinforcing our position as an industry leader and innovator. Thank you for being part of this journey. We're proud of where we've come from—and even more excited about where we're headed! Visit the new website today! Welcome Tree Care of New York! Xylem proudly welcomed Tree Care of New York to the company last month in Alden, NY with a three-day onboarding event. Regional Business Partner Scott Beicke (kneeling, front left) and his team of approximately 90 employees attended along with key department leads. We connected the team with their corporate support groups and provided essential training on MOBI, driver compliance, fleet operations, safety, and administrative processes. We’re excited to have Tree Care of New York on board! Mission Vision Values Employee Recognition Program Quarterly Award Winners After introducing the Mission, Vision, and Values Recognition Program in February, it’s now time to announce our first quarterly award winners! Team members were initially nominated by their Regional Managers. These nominations were then reviewed by an impartial panel of judges who selected an outstanding employee for each of our core values. Here are the winners! Charting Your Career Path John Coffren, Senior Director of Human Resources Did you know that, in a pinch, the Human Resources (HR) team can help move heavy equipment, operate a bucket truck, or cut branches away from power lines? Sounds crazy, right? The group that helps staff our teams, administer benefits, and deliver training also has three CDL drivers and one trained Aerial Lift Trimmer on our staff! Of course, we are not the only ones. Safety, Central Office, Fleet, and other departments also have members who worked in the field. These people have seized that opportunity and charted a career path that fits their dreams. What are you going to do with your future? Haven’t we all heard this at some point in our lives? It may be a parent, another relative, or a trusted leader like a coach, teacher, or pastor. The common thread is that it is always from someone who wants to see us learn, grow, and make a better life for ourselves and our loved ones. It is no different here. Randolph Hoover, our CEO, knows that great companies are only as great as the people who do the work each day. Therefore, he is delivering on his vision of a company with growth opportunities nationwide. He told us that the next CEO may be dragging brush to a chipper in Arkansas, answering a storm call in the Midwest, or climbing a tree in Maine, Washington, or Florida. It is our job to make those paths to your future possible. We are doing that in several ways. The HR Team is making it feasible for you to learn as much as you desire through our learning management system, now available to every field employee. We will continue to expand and enhance it with new instructional materials. Our next exciting step is a career path designed in partnership with you. The HR team will act as career counselors, assisting you and your leader in mapping out a plan based on your goals – whether that’s an Operations opportunity or a position on a support team. If you are willing to put in time to learn and make yourself available to go anywhere and do anything, the sky is the limit. We are creating this system today and will have it ready for you later this year. In the meantime, you can reach out now so HR can work with you and your leader today to “clear the path” to your future! Carmen, Tucker, and Roberto are just a few shining examples of how dedication and growth can lead to career advancement! What are YOU going to do? For more information, contact Talent Acquisition at 877.418.2999 or jobs@xylemtree.com Tucker Miller , Director of Central Office is a Former GF. Roberto Alvarez started as a Groundsperson and is now an Administrative Assistant for Safety. Onboarder Carmen Mazariego working in the field. Carmen was a GF and Safety Officer with TTS and a consulting utility forester. Core Value Trust: Luke Boom Xylem Region 10 “Luke is the kind of person who supports others and has their back when needed. He’s always helping, sharing knowledge, and willing to learn. This kind of trust-building doesn’t go unnoticed, and it’s a big reason why people enjoy working with him. He really understands the importance of creating an environment where others feel comfortable and valued." Core Value Transparency: Mark Wilson Xylem Region 5 “Mark has good ethics and is accountable for his actions. He’s open and honest with his employees and sets the expectations for his crews, which helps him get feedback from his team. This helps build trust between them and ensures everyone pulls their own weight.” Core Value Respect: Charles Dempsey Gibbins Xylem Region 6 “No matter what management changes we have made or had assisted with in the past year for the Harrison network, (Charles) has been a respected member of the team and always had a positive impact and outlook on everything changing. His loyalty to the company hasn't changed, he's postponed retirement to see and help with change, and to this day has helped try to promote and coach constant new changes. Core Value Unity: Kelvin Garcia Xylem Region 4 “Most of his employees have been with him for several years. In a company with a high turnover rate, this shows his compassion and willingness to create a special bond with his group... He makes all of his guys from low level to top feel like they are a part of the team and respects input on how the job can be done safely and keeping with production goals.” Elevating Leadership in the Field with the GF School The Learning & Development Team is excited to announce the launch of our General Foreperson (GF) School—a dynamic new program designed to help GFs strengthen their administrative, leadership, coaching, and team management skills. This immersive three-and-a-half-day training, held in Norfolk, equips GFs with essential tools to enhance their expertise and gain hands-on experience with the Power BI Program. Our goal is for every General Foreperson in the organization to complete GF School within the next 12-18 months. Participants are nominated by the Regional Managers. This initiative underscores our commitment to investing in leadership development and equipping our teams with the knowledge and skills needed for success. Pictured: Fred Rose, William Tomlinson, Zak Hermans, Wayne Phillips, Jack Guffey, and Barry Suddreth TechAdvantage 2025 Last month, we had a great experience at NRECA’s TechAdvantage conference in Atlanta, GA, where we proudly served as a Signature Sponsor. Our team members had the opportunity to connect with current and prospective customers at one of the industry’s largest conferences. This year, we showcased our new branding and highlighted our impressive growth in the vegetation management sector. Between the Branches Congrats to our Newly Licensed Commercial Drivers! Congratulations to the employees who participated in our most recent training classes in Snohomish, WA and to the following six team members who obtained their Class B Commercial Driver’s License last month: Dalton Bennett Bryan Walters Rolando Mendoza Christopher Taylor William Riddle Jody Wagner We applaud these six employees for successfully completing the classroom session, field training course, and skills test to achieve these qualifications! Our next training session will be held in Union, IL on April 18-19. For more information about the CDL program, contact Tim Haynes at thaynes@xylemtree.com . Work Anniversaries Congratulations to all Xylem employees who celebrated milestone anniversaries this past quarter! Thank you for your contributions to our company’s success. Here’s to many more years ahead! View Now Compliments for the Crew From a Google review - “Joe Myrell has the best outstanding customer service ever. Thank you, Joe.” Compliments for the Crew A homeowner called in from Washington state to express her gratitude and appreciation for Auggie Villegas, Mondo Siggins, Jose Salas, and Manny Suarez Montilla who did a fantastic job on her property! She said the crew was knowledgeable and accommodating and very professional. She wanted us to make sure we knew that we have “really great people on our team." We Want to Hear from You! Do you have suggested article ideas or pictures to share? Email us at feedback@xylemtree.com !

Service Anniversaries Congratulations to all of those who celebrated a milestone anniversary this past quarter (January - March)! We appreciate your service! Haley Adams Christopher Anderson Reece Anderson Alberto Arizmendi Brayan Artica Erazo Devin Avey Harry Aviles Olivio Tyler Baker Michael Bantis Bryson Barbee Duncan Barger James Barton Jorge Batista Guilarte Michael Batten Billy Beasley Andrew Bethea Bryan Biggs Adam Bill Darrell Billie Eric Billie Patrick Black Jeffery Blake Karen Blanton Phillip Boyd Jr Montrice Brogdon Alexander Brown Donald Bryant Timothy Bullock Manuel Burciaga Austin Butler Carlos Caceres Tyler Calliham Anthony Cann Robert Carr Danny Carter Daquone Casey Ethan Chestnut Andrew Chiki Benjamin Coker John Compton James Cook Casey Crump Jesus Dalmau Leslie Dather Noelan Dather Jamell Davis Aaron Davis Shawn Day James Derrick Joseph Deville Ricardo Diaz Perez Christopher Dickerson Troy Donaldson Jesse Doughty James Dunaway Cody Eastep Zach Eastridge Devin Eddings Christin Ellisor Robert Evans Douglas Fipps Anthony Fogle Naidenia Fonseca Torres Derek Ford Troy Fox Riddick Frasier John Frasier Nakia Gadson Dustin Greene Myeesha Greene Danielle Griffin Kalep Haney Cameron Harrelson Bobby Harrelson John Harris Timothy Harris Rodney Hayden Rodney Hayes Richie Hembree Austin Hendrix Benjamin Herman Miguel Hernandez David Hernandez Chelsie Herr John Hill IV Franklin Hodges Matthew Hollis Craig Holloman Mark Hook Tyler Hutchison Rashad Jackson Daron James John Jenkinson Harrison Johnson Amanic Johnson Michael Johnston Jermel Jones Kevin Jones Brandon Jones Andrew Kluesner James Lancaster Johnnie Lawson Daniel Lee Jr Cheryl Lewchenko Brandon L Little Shane Locklear Patrick Locklear William Long Jose Lopez Christopher Luck Johnnie Lykes Gregory Mack Pedro Maisonet Alexander Martin Christopher May Joshua McLeod Michael McLeod Gregory Meadows Francisco Medina Lexi Mendez Randal Merkey Nathan Merkey Charles Moberg Joey Morgan David Moseley Jamie Murphy Christopher Nix Bryan Norton James Norton James JD Norton James-Anthony Norton Jeremy Norton Luis Onate Fray Ortiz Derek Page Brendon Parcell Alistair Patterson Alejandro Perez Christian Person Sean Phipps Lakirby Pollock Anthony Preast Jesse Purcell James Randolph Khizar Rasool Jeffrey Register Casey Richardson Jessica Riddick Christopher Riles Anthony Riley Charles Riley Logan Roberts William Rombilus Kyree Ruff Karl Sager Rachel Samur Emilio San Miguel Romero Ignacio Sanchez Zelaya Billy Saunders Kenneth Savoie Randy Schoolcraft Timothy Shelton Christopher Sherlin Jessica Shipp Tyler Simmons Ervin Smith Jessie Snodgrass Christopher Snodgrass Kenneth Spivey Michael Springs Demar St. John Cameron Stevens Malachi Stewart Randy Strock Barry Suddreth Andrew Suggs Aaron Taylor Clarence Taylor James Taylor Blake Tedford Jerome Thomas Codie Todd Christopher Turner Harold Tuten Darby Tyndall Donavon Utley Tabaris Valentine Cody Verdine Michael Wagner Nolan Wagner Payton Wagner David Waldrup Ricardo Walker George Wallace Warren Ward Larney Washington Charles Watts Michael Welch Joshua White John White Erik Wilder Tony Williams Davon Williams Zachary Willis Michael Wilson Charles Wright Yosbany Yera Stephanie York Aaron Young Lazaro Ensuar Puentes Miguel Fuentes Jesus Gonzalez Junior Stephen Jones Jacob Kanupp Scott Konikoff Daniel Long Cecil Lowry Morgan McDaniel Tommy Medley Steven Rogers Steven Speegle James Wendt Katie Hunnicutt We Want to Hear from You! Do you have suggested article ideas or pictures to share? Email us at feedback@xylemtree.com !

May 2025 Edition Check out how the inaugural GF school went, where you can find us on social media, the latest IT training, and how a crew in North Carolina not only helped repair a woman's deck but also saved her life! Empowering Our Frontline: The New GF School Leads the Way The Learning and Development team has officially launched a new leadership initiative: the General Foreperson (GF) School. The inaugural session took place in Norfolk, VA, bringing together 25 enthusiastic participants, including GFs and supervisors, for an immersive four-day experience. With the support of 20 corporate team members who spoke and helped facilitate activities, the event was a resounding success. Throughout the week, attendees explored critical topics such as hiring best practices, compliance, coaching, safety protocols, and operational technology. They also had the opportunity to tour our Norfolk office and engage with teams from Business Development, Finance, HR, IT, Legal, Marketing, and Resource Readiness—broadening their understanding of how all departments contribute to our mission. Feedback from the session was overwhelmingly positive. One participant shared their appreciation for the experience and the work of Joy Lacher , Assistant Director of Learning & Development, and her team, writing “Thank you so much for all of your diligence and expertise! You have made this a very entertaining and interactive week. A lot of information was covered, and your planning and precision allowed it to all be presented in a successful manner. This was great for an inaugural week! ” We’re proud of this new chapter in professional development and look forward to future sessions that continue to support and strengthen the leadership of our GFs. Celebrating Arbor Day at Wakefield! Happy Arbor Day! Our Norfolk Corporate Team had the pleasure of joining the incredible staff at the Wakefield Fleet and Logistics facility for our third annual celebration. Julie Orton , Corporate Fleet Controller, led a tour of the depot, highlighting the Care Center and Shop Division. The Direction of Supply Chain, John Shannon , provided an inside look at the warehouse and walked the group through the supply work order and fulfillment process. The day concluded with the planting of a commemorative Armstrong Gold Maple tree—our way of honoring Arbor Day and growing our future together! Stay Connected! Don’t miss out on company updates, event highlights, staff kudos, and stories from the field —follow us on social media! Like, share, and stay in the loop with everything happening across our teams. Boost Your Tech Skills with Quarterly “Know-How” IT Trainings All computer and tablet users are required to participate in quarterly “Know-How” IT training sessions. Each training covers key IT topics that keep you up to speed with the latest tools and best practices. Plus, by participating in KnowBe4 cybersecurity training, you're helping to build a workplace culture focused on awareness and proactive online safety. This quarter's training focuses on Multi-factor Authentication and Creating Strong Passwords. You’ll need to complete training by May 30. Look for an email from “KnowBe4” with instructions. Between the Branches Congrats to our Newly Licensed Commercial Drivers! Congratulations to the employees who participated in our most recent training classes in Union, IL and to the following eight team members who obtained their Commercial Driver’s License last month: Class A: Pintle Hook Restriction: Christopher Snodgrass, Kenneth Savoie Class A: Bryan Velasquez, Nelson Velasquez Class B: Lewis Edmonds, Michael Ottinger, John Golden, Trevor Singleton We applaud these eight employees for successfully completing the classroom session, field training course, and skills test to achieve these qualifications! Our next training sessions will be held in Somerset, KY on May 23-24, Hamlet, NC on May 30-31, Mt. Jackson, VA on June 13-14, Myrtle Beach, SC on June 20-21, MD on July 11-12. For more information about the CDL program, contact Tim Haynes at thaynes@xylemtree.com . Crew Helps Elderly Lady During a recent job in North Carolina, our crew (pictured from left to right: GF Martin Rivera, Foreperson Maykel Martin Perez, Foreperson Jose Laureano, Foreperson Angel Quinones, and Assistant GF/Pre-Planner Awilda Rivera ) pulled up to a house to begin working and an elderly woman came out of the house to see what was happening and ended up falling through her wooden deck with her leg dangling through the hole. Without hesitation, Jose Laureano and Maykel Perez rushed to help, ensuring she was safe and comfortable until EMS arrived. Thanks to their quick response – and the support of the rest of the team - she received care and was later taken to the hospital as a precaution. The crew went a step further, pooling funds to repair the damaged deck. This unexpected moment reminded us why awareness, compassion, and teamwork matter every day. We're proud of our team’s swift action and grateful they were there when it counted. Compliments for the Crew A customer called to commend our crew (Michael Hampton, Fallon Rowe, Josh Elder, Devonta Poteat, and Casey Thrailkill ) for work they did on the trees on his property. He said they worked extremely hard and have done a fantastic job all over his neighborhood. Compliments for the Crew A homeowner called in from Elizabeth, NC to say what a great job John Lawson's crews did and how professional the crew was. Compliments for the Crew A homeowner called in from Little River, SC and stated he was impressed with the great attitude of the crews (Josh Floyd's crews) working in his neighborhood. He walks the neighborhood daily and our guys always have a great attitude and a smile on their face. We Want to Hear from You! Do you have suggested article ideas or pictures to share? Email us at marketinghelp@xylemtree.com !

Wellness Wednesdays For questions about your benefits, please email: benefits@xylemtree.com May is Mental Health Awareness Month! May is Mental Health Awareness Month, an annual observance established by Mental Health America to highlight the importance of mental wellbeing—and it's just as relevant today as ever. In our line of work, we know how physically demanding and mentally challenging each day can be. That’s why you should remember that mental health is just as important as physical health. Whether it’s job stress, personal struggles, or just the weight of life piling up, we all need support now and then. Here are a few eye-opening stats: 1 in 5 U.S. adults experience a mental illness each year 1 in 6 kids and teens live with a mental health condition Less than half of kids and adults get the treatment they need This month, we encourage you to check in—with yourself, your coworkers, and your loved ones. Small actions like taking breaks, setting boundaries, or talking to someone you trust can make a big difference. Let’s keep safety at the top of our priorities—not just for our bodies, but for our minds too. If you're looking for support or resources, we’ve got some helpful tools to get started below! Take care of yourself. You matter. This May, and throughout the year, prioritize yourself and explore the resources that can help you build resilience, manage challenges, and thrive, like these: FREE EAP Resources for You and Your Family FREE Anthem Employee Assistance Program (English and Spanish ) FREE Lincoln Financial Employee Assistance Program (English and Spanish ) Remember, you and your household members can get counseling and crisis support through the EAP. These programs can also help with addiction, work/life balance, stress, and other issues. Anthem Members – Get Virtual Mental Health Support Having a tough time? Anthem members can chat with a board-certified therapist, psychologist, or psychiatrist through a virtual video visit. Read More. Anthem members can also access the Headway Program, which helps you find the right therapist to provide the support you need. Read More. Benefits 101 Struggling to stretch your healthcare dollars with rising costs? Here are eight budgeting tips that can help you get the most out of your money. Spanish version HSA Promotion – Reminder for HSA participants! Anthem HSA members, reminder to complete your annual physical with your Primary Care Provider (PCP) and submit your proof of annual physical form to Wellworks by JUNE 1, 2025. If you complete your physical and submit your form by June 1, you will earn up to an additional $500 per year/$125 per quarter in your HSA account. You can find your annual physical form in your wellness portal and mobile app within the Wellness Locker. Your Wellness Program Guide can be found here . It provides more details on how to submit your form. The annual physical form can be found on page four. If you have any questions, please reach out to Benefits @ 1-877-949-1113. Benefits of an Eye Exam Having your eyes checked annually can help identify early signs of certain chronic health conditions like high blood pressure, diabetes, heart disease, and high cholesterol. Both of our vision plans through EyeMed and our medical plans through Anthem offer annual eye exams to enrolled members for a copayment of $10-15. One vision exam per year is covered under the Anthem medical plans for children at $0 copayment! Your eyes play a bigger role in your health and learning than you might think—here’s why everyone needs to get their eyes checked – no matter how old you are. Babies and toddlers: Should have their first eye exam between 6 and 12 months. School-age children: 1 in 4 may have vision problems that affect learning. Adults: Over 200 million in the U.S. alone need vision correction. Seniors: The most common sufferers of glaucoma, cataracts, and macular degeneration. Moms-to-be: Pregnancy can cause vision changes, so it is important that you have your eyes checked throughout. This way your doctor can assess any changes. To learn more about why eye exams matter, click on the flyer (Spanish ). Step Into Adventure: the National Parks Challenge is Coming Soon! Ready to move more, connect with your coworkers, and win cash prizes? We’ve got the perfect excuse to dust off your sneakers and dive into an epic, step-filled journey. Join the Tour of the National Parks Challenge — a six-week virtual adventure that will take your team across some of the most stunning landscapes in the country! The Challenge starts May 5. You received an email from Wellworks earlier this week regarding the challenge. If you didn’t, check your spam folder! Here are the details: What’s the Challenge? For six weeks, you and your team will “hike” your way through breathtaking national parks, logging your daily steps as you go. To complete the challenge, participants need to average at least 6,000 steps per day. Whether you’re a casual stroller or a hardcore stepper, this is your chance to get moving and stay motivated — all while soaking in some virtual nature vibes. Why Join? Cash, connection, and cardio — that’s why! First Place Team: $50 per person Second Place Team: $40 per person Third Place Team: $30 per person That’s money in your pocket just for walking and having fun while you’re at it! How to Get Started Form a team of up to five coworkers. Choose your team name and elect a captain. Your captain will sign up and activate your team on the Wellness Portal: www.wellworksforyoulogin.com . Don’t have a team? Don’t let that stop you! You can still join as a team of 1. Scores will be based on the overall average steps of team members, so individuals or teams of 2 will have just as much of a chance to win as a team of 5. Please Note: Your National Challenge sign-on is different from your Wellworks HSA login. Hit the Virtual Trail You won’t be hiking the entire 2,650 miles of the Pacific Crest Trail… but you’ll still cover serious virtual ground — with plenty of fun, friendly competition, and healthy habits along the way. So grab your team, name your squad, and let’s hit the (virtual) trail! You’ll receive additional emails about the National Parks Challenge in the coming weeks. In the meantime, see the flyer for full details — and get ready to walk your way to wellness (and some sweet prizes)! Celebrating Earth Day! Yesterday was the 55th anniversary of Earth Day! This year’s theme according to earthday.org is “Our Power, Our Planet.” For 55 years, Earth Day has led the world in awareness and taking action on critically important issues. Here are ten simple choices you can make for a healthier planet: Bike More – Drive Less. Educate – When you further your own education, you can help others understand the importance and value of our natural resources. Volunteer! - Volunteer for cleanups in your community. You can get involved in protecting your watershed too! Reduce, Reuse, Recycle – Cut down on what you throw away. Follow the three “R’s” to conserve natural resources and landfill space. Choose Sustainable Seafood – Learn how to make smart seafood choices at www.FishWatch.gov . Plant a Tree – Trees provide food and oxygen. They help save energy, clean the air and help combat climate change. Conserve Water – The less water you use, the less runoff and wastewater that eventually end up in the ocean. Shop Wisely – Buy less plastic and bring a reusable shopping bag. Don’t send chemicals into our waterways. Choose nontoxic chemicals in the home and office. Long-lasting light bulbs are a bright idea. Energy efficient light bulbs reduce greenhouse gas emissions. Also flip the light switch off when you leave the room! Since we’re out in mother nature every day, by taking part in one of these choices, you can help make the earth just a little bit healthier. Boosting Your Benefits For questions about your benefits, please email: benefits@xylemtree.com