April 2025 Edition
Read a message from CEO Randolph Hoover, check out the MVV Recognition Program Quarterly Winners, and learn about the new GF School. We also extend a warm welcome to Tree Care of New York!
Introducing
The New Xylem Website
A Message from Randolph Hoover
I am pleased to announce an exciting milestone for Xylem. Over the past six months, we’ve been working on a comprehensive reimagining of our brand—one that better reflects who we are, what we stand for, and how we serve our industry.
At the core of this transformation is our dedication to innovation, leadership, and bringing “tech to the treetops.” From field operations to the back office, our focus on operational excellence, technological innovation, and exceptional customer service has driven us forward. Now, our brand and digital presence are catching up.
As part of this update, we’ve launched a new Xylem website with improved functionality and dynamic content. This site will make it easier for customers, partners, and employees to find what they need while showcasing our expertise.
Our transformation doesn’t stop there. You’ll also see our new branding reflected across various touchpoints—email signatures, business cards, letterhead, trade show displays, and a new collection of photography and video content that truly captures who we are and what we do.
This rebrand isn’t just about looking the part—it’s about reinforcing our position as an industry leader and innovator.
Thank you for being part of this journey. We're proud of where we've come from—and even more excited about where we're headed! Visit the new website today!
Welcome Tree Care of New York!
Xylem proudly welcomed Tree Care of New York to the company last month in Alden, NY with a three-day onboarding event. Regional Business Partner Scott Beicke (kneeling, front left) and his team of approximately 90 employees attended along with key department leads. We connected the team with their corporate support groups and provided essential training on MOBI, driver compliance, fleet operations, safety, and administrative processes. We’re excited to have Tree Care of New York on board!
Mission Vision Values Employee Recognition Program Quarterly
Award Winners
After introducing the Mission, Vision, and Values Recognition Program in February, it’s now time to announce our first quarterly award winners! Team members were initially nominated by their Regional Managers. These nominations were then reviewed by an impartial panel of judges who selected an outstanding employee for each of our core values. Here are the winners!
Charting Your Career Path
John Coffren, Senior Director of Human Resources
Did you know that, in a pinch, the Human Resources (HR) team can help move heavy equipment, operate a bucket truck, or cut branches away from power lines? Sounds crazy, right? The group that helps staff our teams, administer benefits, and deliver training also has three CDL drivers and one trained Aerial Lift Trimmer on our staff! Of course, we are not the only ones. Safety, Central Office, Fleet, and other departments also have members who worked in the field. These people have seized that opportunity and charted a career path that fits their dreams.
What are you going to do with your future? Haven’t we all heard this at some point in our lives? It may be a parent, another relative, or a trusted leader like a coach, teacher, or pastor. The common thread is that it is always from someone who wants to see us learn, grow, and make a better life for ourselves and our loved ones.
It is no different here. Randolph Hoover, our CEO, knows that great companies are only as great as the people who do the work each day. Therefore, he is delivering on his vision of a company with growth opportunities nationwide. He told us that the next CEO may be dragging brush to a chipper in Arkansas, answering a storm call in the Midwest, or climbing a tree in Maine, Washington, or Florida. It is our job to make those paths to your future possible. We are doing that in several ways.
The HR Team is making it feasible for you to learn as much as you desire through our learning management system, now available to every field employee. We will continue to expand and enhance it with new instructional materials.
Our next exciting step is a career path designed in partnership with you. The HR team will act as career counselors, assisting you and your leader in mapping out a plan based on your goals – whether that’s an Operations opportunity or a position on a support team. If you are willing to put in time to learn and make yourself available to go anywhere and do anything, the sky is the limit. We are creating this system today and will have it ready for you later this year. In the meantime, you can reach out now so HR can work with you and your leader today to “clear the path” to your future!
Carmen, Tucker, and Roberto are just a few shining examples of how dedication and growth can lead to career advancement!
What are YOU going to do? For more information, contact Talent Acquisition at 877.418.2999 or jobs@xylemtree.com
Tucker Miller, Director of Central Office is a Former GF.
Roberto Alvarez started as a Groundsperson and is now an Administrative Assistant for Safety.
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Onboarder Carmen Mazariego working in the field. Carmen was a GF and Safety Officer with TTS and a consulting utility forester.
Core Value Trust:
Luke Boom
Xylem Region 10
“Luke is the kind of person who supports others and has their back when needed. He’s always helping, sharing knowledge, and willing to learn. This kind of trust-building doesn’t go unnoticed, and it’s a big reason why people enjoy working with him. He really understands the importance of creating an environment where others feel comfortable and valued."
Core Value Transparency:
Mark Wilson
Xylem Region 5
“Mark has good ethics and is accountable for his actions. He’s open and honest with his employees and sets the expectations for his crews, which helps him get feedback from his team. This helps build trust between them and ensures everyone pulls their own weight.”
Core Value Respect:
Charles Dempsey Gibbins
Xylem Region 6
“No matter what management changes we have made or had assisted with in the past year for the Harrison network, (Charles) has been a respected member of the team and always had a positive impact and outlook on everything changing. His loyalty to the company hasn't changed, he's postponed retirement to see and help with change, and to this day has helped try to promote and coach constant new changes.
Core Value Unity:
Kelvin Garcia
Xylem Region 4
“Most of his employees have been with him for several years. In a company with a high turnover rate, this shows his compassion and willingness to create a special bond with his group... He makes all of his guys from low level to top feel like they are a part of the team and respects input on how the job can be done safely and keeping with production goals.”
Elevating Leadership in the Field with the GF School
The Learning & Development Team is excited to announce the launch of our General Foreperson (GF) School—a dynamic new program designed to help GFs strengthen their administrative, leadership, coaching, and team management skills.
This immersive three-and-a-half-day training, held in Norfolk, equips GFs with essential tools to enhance their expertise and gain hands-on experience with the Power BI Program.
Our goal is for every General Foreperson in the organization to complete GF School within the next 12-18 months. Participants are nominated by the Regional Managers.
This initiative underscores our commitment to investing in leadership development and equipping our teams with the knowledge and skills needed for success.
Pictured: Fred Rose, William Tomlinson, Zak Hermans, Wayne Phillips, Jack Guffey, and Barry Suddreth
TechAdvantage 2025
Last month, we had a great experience at NRECA’s TechAdvantage conference in Atlanta, GA, where we proudly served as a Signature Sponsor. Our team members had the opportunity to connect with current and prospective customers at one of the industry’s largest conferences. This year, we showcased our new branding and highlighted our impressive growth in the vegetation management sector.
Between the Branches
Congrats to our Newly Licensed Commercial Drivers!
Congratulations to the employees who participated in our most recent training classes in Snohomish, WA and to the following six team members who obtained their Class B Commercial Driver’s License last month:
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Dalton Bennett
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Bryan Walters
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Rolando Mendoza
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Christopher Taylor
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William Riddle
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Jody Wagner
We applaud these six employees for successfully completing the classroom session, field training course, and skills test to achieve these qualifications!
Our next training session will be held in Union, IL on April 18-19. For more information about the CDL program, contact Tim Haynes at thaynes@xylemtree.com.
Compliments for the Crew
From a Google review - “Joe Myrell has the best outstanding customer service ever. Thank you, Joe.”
Compliments for the Crew
A homeowner called in from Washington state to express her gratitude and appreciation for Auggie Villegas, Mondo Siggins, Jose Salas, and Manny Suarez Montilla who did a fantastic job on her property! She said the crew was knowledgeable and accommodating and very professional. She wanted us to make sure we knew that we have “really great people on our team."
We Want to Hear from You!
Do you have suggested article ideas or pictures to share? Email us at feedback@xylemtree.com!